For My Readers

Welcome back, Bold Move Besties! In this episode of She Built Success, Claudia dives into a crucial topic for small businesses: the client and customer experience. Whether you're offering a four-figure service or a six-figure product, the way you communicate and operate can make or break your business.

Claudia breaks down the client experience into three tiers based on the value of your offer. For tier one, focus on clear deliverables and timelines. As you move to tier two, introduce milestones for longer-term projects. Finally, for tier three, which includes six-figure offers, ensure a seamless flow with automated systems and clear communication gates.

A giant missed opportunity for many businesses is not thinking about the next level of service they can offer. Instead of focusing on extracting more money, consider how you can better serve your clients. Claudia shares her own experience with a government contracting service and how she plans to elevate it with small group coaching.

Claudia emphasizes the importance of communication. Don't be afraid to talk to your clients about what's happening. Open communication can lead to grace and understanding, even when things don't go as planned. Remember, the client experience should be smooth and memorable, like butter.

To wrap up, Claudia encourages businesses to seek feedback to improve and retain clients. Whether through reviews or direct communication, understanding your client's perspective is key to success.